Please include your packing slip with your return. You can track your packages at Send item(s) to: Orders under $75.00 are a flat rate shipping of $7.95Īll orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. The shipping center is closed on weekends. If you need your order shipped faster than the normal shipping, please contact us through our Facebook page. NO exceptionsĮxchanges for size send to: Black Horn Boutique Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order. **The Exceptions: Items in the "Clearance" section, anything discounted 30% or more, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, bodysuits etc) are final and cannot be returned.ĭefective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. Shipping charges are non-refundable on all orders. ITEM MUST HAVE OUR TAG ATTACHED, IF OUR TAG IS REMOVED A RETURN WILL NOT BE ACCEPTED!
They must not be altered in any way and must be in resalable condition. This includes, but is not limited to the following: deodorant stains, makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, mildew scent, etc. The Catch: Items must be returned in their original condition. Overview: returns sent in that do NOT meet the above criteria are subject to a 20% restocking fee OR subject to invoicing you to be shipped back to you.
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Refund Type: In Store credit will be issued to the customer via a gift card code that will be emailed to the customer through the same email address that was used to place the order. PLEASE ALLOW TIME FOR RETURNED ITEMS TO BE INSPECTED BEFORE BEING CREDITED <<< RETURNS ARE PROCESSED ON WEDNESDAY AND FRIDAY.
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